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Frequently Asked Questions

Questions about using Rakb

Answers about booking, plans, permissions, and support.

About the Platform

What is Rakb?

Rakb is a Saudi university transport management platform. Companies manage trips, bookings, and payment records in one dashboard. Students book seats and view tickets on their phones.

Getting Started

Is there a free trial?

Yes. You can try Rakb free for 14 days, with no credit card required.

How does a student book a seat?

The student opens the transport company's link, chooses a trip, enters the required details, and confirms the booking. A digital QR ticket is available after booking.

Can I customize the booking page?

Yes. You can change the booking page title and primary color and add your company logo.

Pricing & Payment

How does a student pay for a booking?

Students can pay by cash or bank transfer, depending on the options offered by the transport company.

How many admin users can I add?

Admin user and booking limits depend on your current plan settings. Check the active limits on the pricing page and your company's plan details on the billing page.

Can I cancel my subscription anytime?

Yes, you can cancel at any time. Your subscription continues until the end of the current billing period.

Security & Support

Is our data secure?

We take care to protect your company's and students' data. Company records are kept separate, and access is limited to authorized people according to their account permissions.

Does the platform support English?

Yes. You can use Rakb in Arabic or English and switch between them.

How can I contact technical support?

Contact us by email or WhatsApp. Check your plan details for the support services included.

Choosing Rakb for your company

Is Rakb suitable for a new transport company?

You can set up trips and share booking links with students, then choose a plan based on the bookings and admin users you need.

What does a Rakb subscription include?

Booking limits, admin users, reporting tools, and support vary by plan. Compare plans on the pricing page and review your company's plan on the billing page.

How can I tell whether Rakb fits my company's work?

During the free trial, add a trip and assign its bus and driver, then try the booking link and review the records and reports your company needs.

Have Another Question?

Contact support if you could not find an answer to your question.